Introduction
At CS Gaming Hub, we strive to ensure complete customer satisfaction with every purchase. We understand that circumstances may arise where a refund may be necessary. This Refund Policy outlines our procedures and conditions for processing refunds for purchases made on our website.
By making a purchase on our website, you agree to the terms of this Refund Policy.
Refund Policy for Digital Items
CS Gaming Hub primarily sells digital items (CS2 skins) that are delivered to customers through Steam's trading system. Due to the nature of digital items, our refund policy is more restrictive than for physical goods.
Eligible Circumstances for Refunds
Refunds may be provided in the following circumstances:
- Non-Delivery of Items: If you have completed a purchase but have not received the digital item in your Steam inventory within 24 hours, and our support team confirms that the item was not delivered.
- Item Discrepancy: If the item received significantly differs from what was advertised on our website (e.g., different condition, float value, pattern, or other critical attributes).
- Technical Issues: If our system charged you multiple times for the same purchase due to technical errors.
- Service Unavailability: If our service becomes unavailable and we are unable to deliver your purchase.
Ineligible Circumstances for Refunds
Refunds will generally not be provided in the following circumstances:
- Change of Mind: Simply changing your mind about a purchase is not sufficient grounds for a refund.
- Market Value Changes: Fluctuations in the market value of CS2 skins after your purchase.
- Buyer's Remorse: Regretting a purchase after it has been completed and delivered.
- Misuse of the Item: Issues arising from the customer's misuse of the item.
- Trade Holds or Restrictions: Delays or issues caused by Steam trade holds, account restrictions, or other Steam-related limitations on the customer's account.
Refund Timeframe
Refund requests must be submitted within 48 hours of the purchase. We cannot process refund requests made after this timeframe except in extraordinary circumstances at our discretion.
Refund Process
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@csgaminghub.com or through the Contact Us page on our website.
- Include your order number, the item(s) for which you're requesting a refund, and the reason for your request.
- Provide any relevant evidence supporting your refund request, such as screenshots of the issue.
- Our support team will review your request and respond within 24-48 hours.
Verification Process
All refund requests undergo a verification process to confirm the validity of the claim. This may include:
- Checking our delivery logs to verify non-delivery claims.
- Reviewing the item specifications to verify item discrepancy claims.
- Examining transaction records to verify multiple charge claims.
This verification process typically takes 1-3 business days.
Refund Processing Time
Once a refund is approved, we will process it as follows:
- Credit/Debit Card Payments: Refunds to credit or debit cards typically take 5-10 business days to appear on your statement, depending on your bank's processing times.
- PayPal Payments: Refunds to PayPal accounts are usually processed within 3-5 business days.
- Cryptocurrency Payments: Refunds for cryptocurrency payments will be processed within 5-7 business days. Due to the volatile nature of cryptocurrency, refunds will be calculated based on the original USD value of the purchase, not the cryptocurrency amount.
Refund Methods
Refunds will be issued using the same payment method used for the original purchase. If this is not possible for any reason, we will work with you to find an alternative refund method.
Store Credit
In some cases, we may offer store credit instead of a monetary refund. Store credit can be used for future purchases on CS Gaming Hub and does not expire.
Exceptions to the Refund Policy
The following exceptions apply to our standard refund policy:
- Promotional Items: Items purchased during special promotions or sales may have different refund conditions, which will be specified at the time of purchase.
- Limited Edition Items: Rare or limited edition items may have specific refund restrictions, which will be clearly indicated on the product page.
- Account-Specific Issues: We cannot provide refunds for issues arising from restrictions on your Steam account or for violations of Steam's terms of service.
Special Circumstances
Fraudulent Transactions
If we detect fraudulent activity or violations of our Terms & Conditions, we reserve the right to refuse refunds and may take additional actions, including account termination and reporting to relevant authorities.
Technical Errors
In cases where our system experiences technical errors that affect your purchase, we will make every effort to resolve the issue promptly and provide appropriate compensation.
Contact Information for Refund Inquiries
For any questions or concerns regarding our Refund Policy or to check the status of a refund request, please contact our support team at:
Email: support@csgaminghub.com
Phone: +444052962852 (Monday to Friday, 9:00 AM - 5:00 PM GMT)
Contact Form: Available on our Contact page
Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for updates.
Governing Law
This Refund Policy is governed by the laws of the United Kingdom. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
